Confirm cash-on-delivery orders on WhatsApp, automatically
WhatsApp order confirmation sends each new customer a message with Confirm and Cancel buttons. Their answer updates the order on its own, so fewer fake orders are shipped and your team calls far fewer people.
Maison Atlas
Business account
Today
Salam Salma! Thank you for your order:
Leather sneaker × 1
Total: 450 DH · cash on delivery
10:42
What you get with WhatsApp
Sent the moment an order arrives
No copy-pasting phone numbers. The message goes out as soon as the customer orders.
One tap for the customer
Confirm or Cancel buttons are easier than answering a call, so more customers reply.
Fewer returns
Orders that were never confirmed aren't shipped, which cuts the parcels that come back unpaid.
Bulk messages
Send a promotion or an update to a list of customers in one go.
Chatbots
Answer the common questions automatically, day and night.
Your own templates
Write messages in Darija, Arabic or French with the customer's name, order and total filled in.
How to get started
- Step 1
Connect your WhatsApp number
Link your business number to Tchidash in a few clicks.
- Step 2
Pick your message
Use the ready-made confirmation template or write your own.
- Step 3
Let orders confirm themselves
Confirmed orders move forward, cancelled ones stop, and the rest wait for a call.
Frequently asked questions
How does WhatsApp order confirmation work?
When an order comes in, Tchidash sends the customer a WhatsApp message with Confirm and Cancel buttons. Their answer updates the order status automatically, so your team only calls the customers who don't reply.
Does it reduce returned parcels?
Yes. Orders the customer doesn't confirm are never shipped, which removes most of the parcels that would come back unpaid.
Can I write the message in Darija?
Yes. Message templates are fully yours, in any language, with the customer's name and order details filled in automatically.
Works well with
Your next 100 orders, without the chaos
Start on Free today. No credit card needed.